At raventhrop.online, we are committed to providing our customers with high-quality products and services. If you are not satisfied with your purchase of home storage products, here is our return and refund policy:
- Return Conditions
You can apply for a return within 30 days of receiving the product.
Returned products must be in unused condition and retain all original packaging and labels.
- Return Process
If you need to return an item, please contact our customer service team via email. Please provide your order number and reason for return.
Our customer service team will provide you with detailed return instructions and the return address.
Return Address: 500 Seasons PL NW APT 301, Concord, NC 28027
- Return Shipping Costs
If the return is due to a product defect or incorrect product delivery, we will cover the return shipping costs.
If the return is due to personal reasons (such as dislike or incorrect purchase), the customer is responsible for the return shipping costs.
- Refund Processing
Once we receive your returned item and confirm that it meets the return conditions, we will process your refund within 5-7 business days.
The refund will be returned to the original account used for payment. Please note that bank processing of refunds may take some time, depending on your bank’s policy.
We reserve the right to change our return policy, and any changes will be updated on this page.